Privacy Policy

Introduction

WooSingle ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our premium matchmaking platform for the African diaspora.

By using WooSingle, you consent to the data practices described in this policy. This policy complies with the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA).

1. Information We Collect

1.1 Account Information

• Email address, full name, date of birth
• Gender, pronouns, sexual orientation
• Phone number (for verification)
• Password (encrypted and never stored in plain text)

1.2 Profile Data

• Photos and videos you upload
• Bio, interests, values, lifestyle preferences
• Education, profession, height, religion
• African heritage, languages spoken
• Relationship goals and preferences

1.3 Usage Data

• Profiles you view, like, or "Woo"
• Messages sent and received (content encrypted)
• Event participation and registrations
• Video call participation (not recorded)
• Search filters and match preferences

1.4 Location Data

We collect approximate location (city/country level) to show you relevant matches. We do not track precise GPS location or monitor your movements.

1.5 Payment Information

Payment details are processed securely through CCBill, our authorized payment processor. WooSingle does not store your credit card numbers or banking information. We retain transaction records for billing and tax compliance.

1.6 Device and Technical Data

• IP address, browser type, operating system
• Device identifiers (for fraud prevention)
• Cookies and similar tracking technologies

2. How We Use Your Information

• Matchmaking: To provide personalized match recommendations based on compatibility
• Communication: To enable messaging, video calls, and event participation
• Safety & Trust: To verify identities, prevent fraud, and enforce community guidelines
• Service Improvement: To analyze usage patterns and improve features
• Marketing: To send relevant event invitations and feature announcements (opt-out available)
• Legal Compliance: To comply with laws, prevent illegal activity, and protect rights

3. How We Share Your Information

We do not sell your personal information. We share data only in the following circumstances:

• Other Members: Your profile (photos, bio, preferences) is visible to other verified members
• Service Providers: CCBill (payments), cloud hosting, email delivery, and analytics partners under strict confidentiality agreements
• Law Enforcement: When required by law, court order, or to prevent harm
• Business Transfers: In case of merger, acquisition, or sale (with notice to users)

4. Data Retention

• Active Accounts: Data retained while your account is active
• Inactive Accounts: Automatically deleted after 2 years of inactivity (with 30-day notice)
• Deleted Accounts: Profile data deleted within 30 days; financial records retained for 7 years (tax/legal requirements)
• Messages: Deleted after 90 days of account closure

5. Your Rights (GDPR & CCPA)

You have the right to:

• Access: Request a copy of your personal data
• Correction: Update inaccurate or incomplete information
• Deletion: Request deletion of your account and data (right to be forgotten)
• Portability: Receive your data in a structured, machine-readable format
• Restriction: Limit how we process your data
• Objection: Object to processing for direct marketing or legitimate interests
• Withdraw Consent: Revoke consent at any time (does not affect prior processing)

To exercise these rights, contact us at privacy@woosingle.com. We respond within 30 days (GDPR) or 45 days (CCPA).

6. California Residents (CCPA)

California residents have additional rights under the California Consumer Privacy Act:

• Do Not Sell My Information: We do not sell personal information. If this changes, we will provide an opt-out link.
• Disclosure: Request details about data collected, shared, or sold in the past 12 months
• Non-Discrimination: We will not discriminate against you for exercising CCPA rights

Submit requests to privacy@woosingle.com with "CCPA Request" in the subject line.

7. Security

We implement industry-standard security measures:

• SSL/TLS encryption for data transmission
• Encrypted storage for sensitive data (passwords, messages)
• Multi-factor authentication available
• Regular security audits and penetration testing
• Access controls for staff (least privilege principle)

While we take security seriously, no method is 100% secure. Use strong passwords and enable two-factor authentication.

8. Cookies and Tracking

We use cookies to:

• Keep you logged in
• Remember your preferences
• Analyze site usage (Google Analytics)
• Prevent fraud

You can disable cookies in your browser settings, but some features may not work properly.

9. Children's Privacy

WooSingle is for adults 21+. We do not knowingly collect data from minors. If we learn a minor has created an account, we will delete it immediately.

10. International Users

WooSingle operates globally. Your data may be processed in countries outside your residence. We ensure adequate protections (Standard Contractual Clauses for EU transfers).

11. Changes to This Policy

We may update this policy periodically. Changes are effective when posted. Material changes will be communicated via email or in-app notification.

12. Contact Us