Refund Policy

1. Overview

WooSingle subscriptions and coin purchases are processed through CCBill, our authorized third-party payment processor. All charges will appear as "CCBill*WooSingle" on your billing statement.

This Refund Policy explains our refund terms in compliance with CCBill's merchant policies and applicable consumer protection laws.

2. Subscription Refunds

2.1 Auto-Renewal Policy

• All subscriptions (Member, Premium, Elite) renew automatically at the end of each monthly billing cycle.
• You may cancel at any time via Account → Billing or by contacting billing@woosingle.com.
• Cancellation prevents future charges but does not refund the current billing period.
• You retain access to premium features until the end of the paid period.

2.2 Refund Eligibility

Refunds are NOT provided for:

• Change of mind or unused time within a billing cycle
• Dissatisfaction with matches or service experience
• Account termination due to violation of Terms or Community Guidelines
• Failure to cancel before the next renewal date
• Partial refunds for time not used

Refunds MAY be granted only in the following cases:

• Duplicate Billing: If you were charged twice due to a system error
• Unauthorized Charge: If you did not authorize the transaction (requires proof)
• Technical Failure: If the Service was inaccessible for more than 48 consecutive hours after payment due to our fault
• CCBill Processing Error: If a payment was incorrectly processed

3. Coins (One-Time Purchases)

• Immediate Delivery: Coins are delivered to your account immediately upon payment confirmation.
• Non-Refundable: Once purchased, coins are non-refundable and non-transferable.
• Expiration: Unused coins remain in your account for 12 months from purchase date.
• Account Closure: Coins are forfeited upon account deletion or termination.

Exceptions

Refunds for coin purchases may be granted only if:

• Coins were not delivered due to a technical error (must report within 24 hours)
• You were charged for coins you did not purchase (unauthorized transaction)
• There was a CCBill processing error

4. Refund Request Process

How to Request a Refund

1. Contact Support: Email support@woosingle.com or billing@woosingle.com within 14 days of the transaction date.
2. Provide Information:
   • Your email address registered on WooSingle
   • Transaction date and amount
   • CCBill transaction ID (if available)
   • Detailed reason for refund request
3. Review: WooSingle and CCBill will review your request in accordance with this policy.
4. Decision: You will receive a response within 5-7 business days.
5. Processing: Approved refunds are processed to the original payment method within 7-10 business days.

5. Chargebacks

Chargebacks should be a last resort. Before filing a chargeback with your bank:

• Contact us first at billing@woosingle.com to resolve the issue
• Most issues can be resolved faster and more easily through direct communication

Consequences of Unauthorized Chargebacks

• Your account may be suspended pending investigation
• If the chargeback is found to be fraudulent, your account will be permanently banned
• You may be reported to fraud prevention services
• We may pursue legal action for fraudulent chargebacks

If you believe a charge is unauthorized, contact us immediately so we can investigate and resolve it properly.

6. CCBill Customer Service

CCBill is our authorized billing agent. For billing-related questions, you may also contact CCBill directly:

7. Price Changes

We reserve the right to change subscription prices at any time. If your subscription price increases, we will notify you at least 30 days before the next renewal. You may cancel before the renewal date to avoid the price increase.

8. Promotional Offers

Promotional discounts and trial offers are subject to their own terms. Once a promotional period ends, standard pricing applies. Refunds are not provided for dissatisfaction with pricing after a promotion ends.

9. Contact Information